Privacy Policy

Effective date: August 2024

At talech, trust is the foundation of our relationship with customers. We understand your desire for privacy, and we recognize that you trust us with your personal and financial information. Our Privacy Policy is designed to describe our practices in a format that is easy to navigate, read and understand. We are dedicated to treating your Personal Information with care and respect.

This Privacy Policy applies to information gathered by talech through any of our online interfaces and mobile applications (“Services”). The Services include the interfaces to which this policy is posted.

To provide our Services as effectively and conveniently as possible, we may provide our affiliates (and other organizations that help us serve our merchants) with access to Personal Information provided to us in the course of our relationship with our merchant customers.

"Personal Information" is information about identifiable individuals directly connected with the merchant. The merchant and each such individual are collectively referred to herein as "you" or "your".

Your application for Services, and/or your continued use of the Services constitutes your consent to talech’s collection, use and disclosure of your Personal Information, as set out in this Privacy Policy. Please be advised that if you withdraw your consent to our collection, use and disclosure of your Personal Information in accordance with this Privacy Policy, we may not be able to provide you with the Services.

Capitalized words that are not defined in this Privacy Policy will have the meaning defined in the talech Terms of Service.

Why we collect your information

We gather your Personal Information so we can: (i) evaluate the merchant's application for the Services; (ii) underwrite the merchant's account; (iii) process the merchant's transactions; (iv) manage all billing processes; (v) enable fraud protection and risk management processes; (vi) provide merchant account servicing; (vii) offer you other products and Services (subject to your right to unsubscribe from receiving marketing or commercial communications); and (viii) support talech’s legal compliance obligations.

Information we collect

We collect Personal Information when you provide it to us and when we receive it through your use of our Services and applications. This includes:

  • Information you provide. If you sign up for a talech account or participate in a promotion or incentive program, or request information from us, we may ask for Personal Information, like your name, email address, telephone number, and certain financial information.
  • Information we get from your use of our Services. We may collect Personal Information about the Services that you use and how you use them, like when you visit our website and any applications and interact with our ads and content. This information includes:
    • Device information. We may collect device-specific information (such as your hardware model, operating system version, unique device identifier, and mobile network information). talech may associate your device identifiers or phone number with other personal information associated with your talech account.
    • Log information. When you use our Services or view content provided by talech, your device and browser automatically transmit certain information to us that we store in server logs. This information may include your IP address, device event information such as crashes, system activity, hardware and software settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your talech account, and other details of how you used our Service.
    • Location information. We may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers. You can manage location preferences on your device.
    • Local storage. We may collect and store Personal Information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
    • Cookies and anonymous identifiers. talech uses cookies and similar technologies. Please see our section on Cookies and Third-Party Data Tracking below.
    • Information from Other Sources. Information that we collect or receive from other sites on which you have used the Service in accordance with their terms of use and privacy policies and applicable law.
  • Information about end-user customers. If you as a Merchant sign up for a talech account, we may collect personal information about your end-user customers in order to process payments, support your loyalty program, assist you in scheduling appointments with your end-user customers, manage your Merchant store front, or otherwise provide the Services requested by you. This includes personal information such as your end-user customer’s name, email address, telephone number, calendar preferences, device information, and certain financial information (“Customer Data”). It is your responsibility as a Merchant to ensure that you have all necessary consents and privacy disclosures in place to collect, use and transfer this Customer Data to us for use in accordance with this Privacy Policy. For more information about Customer Data and your responsibilities, please see our Terms of Service.
  • Information about your employees. If you as a Merchant sign up for a talech account, we may collect Personal Information about your employees in order to support the employee management functionality or otherwise provide the Services required by you. This includes Personal Information such as your employee’s name, address, email address, telephone number, employee ID number and certain financial information (“Employee Data”). It is your responsibility as a Merchant to ensure that you have all necessary consents in place to collect, use and transfer this Employee Data to us for use in accordance with this Privacy Policy. For more information about Employee Data and your responsibilities, please see our Terms of Services.

How we use personal information

talech uses personal information for the following general purposes:

  • To provide, maintain, and improve the Services and to develop new ones;
  • To provide access to the sites and applications;
  • To provide customized content and recommendations;
  • To conduct research on how users engage with our services and
  • To protect talech and our users. We use Personal information to deter and minimize fraud and abuse and to help keep our Services safe.
  • To respond to inquiries. We may keep a record of your communication to help solve any issues you might be facing.
  • To communicate with you. We may use your email address or mobile number to inform you about our Services, such as letting you know about upcoming promotions, changes or improvements or to market new features or offerings to you.
  • To verify your identity; to investigate and prevent fraud or other illegal activities; and for any other purpose disclosed to you in connection with our Services.

Talech tracks user interactions with web and mobile applications and uses this information for targeted communications. All data and statistical information collected by talech will be used and analyzed internally to improve our product.

We may, or we may use third-party service providers to, process and store personal information in the United States and other countries.

When we share personal information

We do not share Personal Information with companies, organizations, and individuals outside of talech unless one of the following circumstances apply:

  • With your consent. We will share personal information with companies, organizations or individuals outside of talech when we have your consent to do so.
  • Administrators. If your talech account is managed for you by an administrator who provides support to your organization, that administrator will have access to your talech account information (including your email and other data). Your domain administrator may be able to:
    • view statistics regarding your account
    • change your account password
    • suspend or terminate your account access
    • access or retain information stored as part of your account
    • receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request
    • restrict your ability to delete or edit information or privacy settings
  • Affiliates, vendors, and agents. We provide Personal Information to vendors, contractors, affiliates or other trusted businesses or persons to process it for us or to act on our behalf. These parties are subject to contracts and confidentiality agreements and have no independent rights to use data outside of what this privacy policy allows.
  • Marketing/Leads. If you have expressed interest in learning more about our talech Services, we may share your contact information with third party partners or distributors for the sole purpose of contacting you about your interest. Such partners or distributors may also inform you about other Services that may interest you. If at any time you no longer wish to be contacted about learning more about talech or partner/distributor Services, email us at support@talech.com.
  • Legal process. We will share personal information when we respond to valid subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • Other. We will share Personal Information with companies, organizations or individuals outside of talech if we have a good-faith belief that we need to do so to:
    • enforce applicable Terms of Service, including investigation of potential violations.
    • detect, prevent, or otherwise address suspected fraud, security or technical issues.
    • protect against harm to the rights, property or safety of talech, our users or the public as required or permitted by law.

We may share aggregated, non-personally identifiable information and de-identified data publicly and with our partners. For example, we may publish data or reports to show trends about the general use of our Services that include aggregated and non-identifiable data.

talech requires all such third parties to maintain the confidentiality of information provided to them by us. Service companies and marketing partners are also prohibited from using Personal Information for any reason other than to provide the specific products or Services intended. You can withdraw your consent from receiving communication from marketing partners by contacting Elavon at 1-800-725-1243 or custsvc@elavon.com.

Commercial Electronic Communications: You can also limit the commercial electronic communications that we send to you. To opt-out of commercial emails, simply click the link labeled “unsubscribe” at the bottom of any email we send you. Please note that even if you opt-out of commercial emails, we may still need to contact you with important information about your account, in accordance with the Canadian anti-spam legislation. If you have any questions about your choices or if you need any assistance with opting-out, please contact us via email at custsvc@elavon.com.

Third Party Material

Our website and mobile applications may contain links to other third-party sites and content (“Third Party Materials”). These links are provided as a convenience for you, and you access Third Party Materials at your own risk.

Cookies

talech uses cookies, web beacons, and similar technologies. These allow us to better understand the usage and traffic pattern of visitors and users on our site and to enable certain functionality on our Services. While you can manage your cookie settings in your computer or device’s browser, please be aware that certain parts of our Services may not function properly if your browser is set not to allow cookies.

Do Not Track. There is no industry standard for how Do Not Track consumer browser settings should work on commercial websites. Due to the lack of such standards our websites do not respond to Do Not Track consumer browser settings.

Third Party Data Tracking

We may allow third parties to serve ads and provide analytics Services in connection with the Service. These third parties may use cookies, web beacons, and other technologies to collect information, such as your IP addresses, mobile advertising IDs, device information, your general activity on the Service (but never specifically identifying information like your full name, email address). This information may be used by talech and other companies to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your usage. This policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. For more information about targeted advertising specifically, or to opt out of having your browser information used for these purposes, please visit www.aboutads.info/choices.

Access, Correction, and Retention

You can directly access, edit, and delete Personal Information and other content you’ve uploaded as part of your talech account. Some information is required in order to have an account like your name, address, and billing information.

If you need to request correction of information that talech has about you that is no longer accessible to you directly online, you may contact talech using one of the methods below. You will be required to verify your identity and to provide other details to help us to respond to your request. Customers may verify the accuracy and completeness of their Personal Information, and may request that it be amended, if appropriate.

  • Please complete the Personal Information Request Form. This form allows you to request the details of the personal information that U.S. Bank has about you and to request access, to that information. Once received, talech must use reasonable methods to verify the identity of the requestor before responding. If we cannot verify the requestor, we will either deny the request or ask for additional identifying information. Talech will respond within 45 days of the request unless additional time is required.
    • Note that this form directs you to the Elavon CA Privacy Policy site to submit your Personal Information Request. This Elavon CA website contains marketing cookies, please refer to the Elavon CA Cookie Policy to find out more and for information on how to opt-out.
  • Our toll-free number 1-888-995-1998 opt 1
  • Our website www.ca.talech.com
  • By mail at:
    talech
    Attn: Canada Privacy Officer
    Quebec Privacy Officer
    Matt Toohey

    285 Hamilton Ave, FL 2
    Palo Alto, CA 94301

You may only make a verifiable consumer request for access twice within a 12-month period.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will generally verify your identity by asking you to provide personal information related to your recent interactions with us. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

If your inquiry has not been satisfactorily addressed by talech, please contact the Privacy Commissioner’s Office at https://www.priv.gc.ca. The Privacy Commissioner will then act as a liaison with talech to resolve your concerns.

Until your talech account is closed, inactive, or suspended, talech may maintain certain information for record-keeping and analysis purposes. While we retain information for these purposes we may, at our sole discretion, delete it for any reason at any time and are under no obligation to maintain it.

Security

talech takes reasonable measures to protect your Personal Information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction. We have established physical, technical and administrative security processes that are commensurate with the sensitivity of the information collected to safeguard Personal Information and we test the effectiveness of the systems and practices that we have in place. We take the following steps to help keep Personal Information secure:

  • We encrypt data transmissions using SSL technology.
  • We have reasonable measures in place to protect the physical security of records we store on our premises.
  • We restrict access to Personal information to talech employees, contractors, and agents who need to know that information in order to process it for us or as part of their job requirements, and who are subject to confidentiality or employment agreements.

talech will never ask you for financial or sensitive information or for your account password in an email or phone call. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse.

International Transfers and Data Storage

Some of our other offices and branches, our affiliates and our service providers or other third parties are located outside of Canada. As a result, your Personal Information may be accessible to regulatory authorities in accordance with the law of these jurisdictions. We maintain physical, electronic, and procedural safeguards that comply with applicable law in applicable jurisdictions to guard Personal Information. Subject to applicable law in any applicable jurisdiction, we require third parties to whom we disclose Personal Information to protect the information in a manner that is consistent with this Privacy Policy.

talech reserves the right to transfer Personal Information in connection with the sale of all or part of its business or assets, in compliance with applicable laws.

Changes

As our business is growing and changing, we expect that our Privacy Policy may change from time to time. We will post changes to this Privacy Policy on our site or notify you by email.

Contact us

If you have any questions contact us at support@talech.com.

talech is located at:

285 Hamilton Ave, FL 2
Palo Alto, CA 94301